The hotel is upscale and pretty, located in a magnificent green area. The room is extremely spacious, quiet, and has essential amenities such as a mini-fridge-bar and tea/coffee making equipment. The staff are really helpful and give their best to make the stay enjoyable. Efficient service and the breakfast is cheap and amazing. On-site parking is available.

The facilities are spectacular. The complex is very comfortable and there are many activities to do without going out. The food is spectacular, the buffet restaurants and beach bars are delicious, the food is fresh, varied and very well seasoned; the restaurants that you have to book in the evening are also delicious even though it is difficult to book them. The rooms are good, not luxurious (for the price you're paying) but comfortable, clean and well equipped and all with access to nearby locations and beaches. In general terms the experience was spectacular it is an excellent hotel to spend with the family

As well as there are very friendly staff (especially the restaurant staff) there were other absolutely unpleasant and rude staff (especially the Mayan beach reception staff) surely because of the high volume of people and work, these people were not friendly, we had problems with registration and several other people in line also had problems, response is not adequate or friendly. cleaning of the rooms is about to improve, first morning they cleaned and did the minimum required cleaning, other 5 days they only half made the bed and nothing else. There must be a better method to make reservations for nightly restaurants, because people book eight nights in a row since they arrive and in our case we were only assigned a place to eat at 5PM

Welcome and check-in was very good. Even got a cocktail. The complex is huge and beautifully landscaped with many plants, fountains, sculptures etc.. Pool area with pool bar and release zone are heavenly. Beach with deck chairs under the palm trees are romantic and has a super Caribbean flair. The offer of the restaurants is rich and varied. The entire staff is friendly and courteous.

Double beds impractical for a married couple. TV was older and program quality and picture quality is not the best.

Homey room with super cozy beds, a little fridge for your snacks and drinks, coffee/tea setup, and a chill spot to relax. Amazing spot, just a 10-minute stroll to Cenote Azul 🌿.

We stayed for thanksgiving and will be back. Came here for 6 days, the hotel was upscale, it had stunning location next to So Close to the Beach and so about a hour drive away from Cancun. The breakfast was relatively cheap and amazing and offered a lot of amazing food: )

I had an amazing time at the Barcelo Maya Beach! The grounds were beautiful with a variety of plants and animals, creating a lovely atmosphere. The food was excellent, especially the healthy breakfast options and the house wines. The lap pools were a great addition for morning swims, and the snorkeling right off the beach was incredible. The service was friendly and efficient, and we even had the chance to meet the Assistant Director, Daniele. I can't wait to return to this piece of paradise on earth.

All staff were friendly and helpful, the meals in the buffet room were delicious, our room was cleaned several times a day and we even used the laundry services. We had a wonderful time.

Paying extra to eat at other resturaunts within the hotel grounds, especially when we were not able to reserve seats at our own building.

• Excellent facilities, with well-maintained hotel amenities and a beautiful, wide beach. • Delicious and diverse food options, with a particular highlight being the French restaurant. • Perfect location in a green area, offering access to a stunning beach.

Some room maintenance issues, such as stains in the bathtub, were not promptly addressed. Noise disturbance caused by unruly groups during the night was not effectively resolved by reception.

Cleanliness, activities, shows, staff service, luxurious Spa

Buffets and restaurants offer a very wide choice of dishes but the quality is often poor, especially buffets. Cold or heated dishes. Theme restaurants do not reflect the quality of the cuisine they are supposed to represent despite a great deal of staff effort.

The hotel's location near a beautiful beach with access to the sea was amazing. The food, especially the Japanese and seafood options at the a la carte restaurants, was superb. The resort was well designed, staffed, and maintained, with plenty of options for dining and activities. The pools and gym were great, and the nightly entertainment was professional and enjoyable. The resort felt safe and welcoming for visitors of all ages and backgrounds.

Nothing it is perfect.

The room is very good. The mini-bar has beers, sodas, water,... The bath is well equiped

The food at the buffet is low-quality food and not very mexican. It was hot at the buffet because there's no AC. You don't have acces to the restaurants if you stay 2 nights. So 3 days eating at the buffet was very unpleasant. Also, the other customers at the buffet were very unpolite. On he other hand, the beach is very noisy with the animation team. There are very small shadows at the beach. The wifi isn't free and very expensive ($12/day), the towels cost $20/each if you lose it. Some free activities need a credit card as a caution (you can't just wear your bracelet). If you want to go to the restaurant it's $15/person... So IT'S NOT A PROPER ALL INCLUSIVE HOTEL. We also stayed at the Hotel Catalonia royal Tulum (2km away) and for the same price we've got a real all inclusive with very good food, a better swimming-pool, nicer hotel, and the hotel was more calm.

staff is super-unresponsive. poor english. You got to stay around and watch them do the stuff. moment you walk away, they forget and ignore your requests

The location is magnificent as it's close to several restaurants and buffets, So Close to the Beach and Playa del Carmen. Also, Cenote Cristalino is approx 10-15 minutes' walk from the venue.

On the beach, great infrastructure, superb Japanese and sea food, and friendly staff made our stay enjoyable.

Nothing is perfect.

Confort and facilities were great.